You don’t know what you don’t know. Some share the sentiment that ignorance is bliss; however, if you’re running a business, ignorance is death. If you’re not clear on what your customer needs how can you possibly deliver a meaningful product or service? When I owned my business I would always ask, “What can I do better? What else do you need? How can I make your experience here more impactful?” As NACC President, those questions are still important to me and I want to learn from you.
Reach out to me! Although I will be working closely with my Membership team to set up meetings, if you’d like to meet with me, please reach out. I’d love to hear from you. I have a series of questions that are designed to better understand your business. For example, I know for certain communication preferences vary. Clarity on your preference helps us to deliver the information you need in the format you prefer.
Understanding changes in business. Our Chamber is made up of small, medium and large businesses all of which require different resources. I need to understand what those resources are, so we can have greater impact on your business success. We too are a business committed to customer satisfaction. We can’t keep doing the same thing and expect that everyone is content. Change is important to stay relevant, and we need direction from you.
Building relationships. I have had the good fortune of meeting so many great people at the Chamber. But I know there are many more Members that I have yet to meet. I want to hear your stories. How did your business start? What allowed you to persevere through the tough times? Why did you join the Chamber? Why do you remain committed to the NACC? So many questions I have and so many opportunities to learn.
If I am going to take this organization into the future, it’s important to stand up and pay attention. Technology is changing as you read this, business models and employer needs continue to shift, and we need to be on the cutting edge ready to assist you.
I look forward to meeting with you. My goal is to meet with 150 businesses between now and November. I know I can do it, and I look forward to all that I will learn!
President & CEO