Here is what Stephanie says about her job and her story at Colbert Custom Framing & Art Printing.
Q: What is Colbert Custom Framing & Art Printing?
Colbert Custom Framing & Art Printing provides custom picture framing, custom art printing, and related services with the goal of “You’re Going to Love It!”. The company is a 31-year-old family-owned business, operating out of a 5,000 square foot facility in Naperville at the intersection of Naper Blvd. and 75th St.
Q: What is your background and what led you to Colbert Custom Framing & Art Printing?
Although Stephanie Randall (previously Stephanie Colbert) initially planned to work for a large PR firm after graduating college, she realized that her real passion was to be a part of a smaller local business and be involved in the local community. So she went back to her roots, Colbert Custom Framing & Art Printing, and back to Naperville, where she has lived since age nine.
Randall continued to learn the family business, where she had worked since high school, part-time, during summers and school breaks. To date, she has worked in the business for 18 years in varying roles – two years ago she became owner when she purchased the business from her parents, Kevin and Sue Colbert. Randall manages day-to-day operations as well as long-term operations for the company and currently has a team of 10 skilled staff members. She does in-store, in-home, and in-office consultation with both residential and corporate clients for custom picture framing and custom art printing projects. She takes care of everything from customer service, to design consultation, to creating matting and framing designs for everything from fine art to photography to sports memorabilia and more.
Q: How do you get people excited about custom picture framing?
There are a lot of decisions to make in custom framing, which can overwhelm clients. But one of my favorite parts of the job is walking people through why we do what we do and guiding them through the best design choices to preserve their art, showcase their art, and accomplish their goals. People often tell me “I learn so much when I come in here!” or “I never would have thought of that option on my own!”. We don’t just frame pictures, objects, or fine art…we frame memories, stories, and experiences. It’s fun to relive those stories with my clients through working with them on framing and printing.
Q: What advice would you give for other women in business?
Be involved in your community, whatever that looks like and however you can. Randall has been active in the Chamber and Women in Business events for 11 years. She is a member of the Rotary Club of Naperville-Sunrise and enjoys collaborating with other community members to make a difference in the lives of those around her.
Trust your intuition. Follow through on something you have a “feeling” about, whether it’s a creative idea or a pre-emptive action to avoid problems down the road. Learn from mistakes and misunderstandings, with humility, to improve your products and yourself, as well as encourage those around you and serve your clients to your best ability.
Headshots courtesy of Megan Drane, Firefly Nights Photography.